Description & Learning Objectives

Be a good communicator, allow patients to feel heard, spend time educating – these are all skills we have been taught to enhance the patient experience (PE), but what does it look like to put them into practice? Watch our panel of field chiropractors and Patient Experience Task Force members to learn their biggest takeaways from the CCA’s Patient Experience work and how they have personally implemented the recommendations into clinic to improve patient trust and rapport.

  • Introduce members to the CCA’s Patient Experience (PE) initiatives and key findings, including the Task Force (PETF) and Review Group (PERG).

  • Review the best practices recommendations developed for a model patient journey in the first three visits.

  • Learn the main positive and negative drivers that influence PE.

  • Learn how to implement PE recommendations into clinical practice from field chiropractors and PETF members.


Course curriculum

    1. Housekeeping Messages (Complete before the watching the recording!)

    1. Recording

    1. Survey

About this course

  • Free
  • 1 hour of video content

Instructors

Dr. Crystal Draper, DC

CCA Senior Manager of Professional Practice

Dr. Crystal Draper is the Senior Manager of Professional Practice at the Canadian Chiropractic Association (CCA). She holds a Bachelor of Arts and Science Degree in Human Kinetics and Developmental Psychology from the University of Guelph and is a graduate of the Canadian Memorial Chiropractic College (CMCC). In addition to her work at the CCA, she practices downtown Toronto at a family-based interdisciplinary clinic, focusing on pregnancy and postpartum care. Before joining the CCA, Dr. Draper was a faculty member and course coordinator for Clinical Diagnosis and Female Care and taught within the Chiropractic Techniques and Chiropractic Principles departments at CMCC. She has a number of peer-reviewed journal articles and has presented research at various conferences.